At Bridget Expeditions, we strive to ensure that you are satisfied with your purchase. However, if you are not fully satisfied with the products you received, we have outlined our return and refund procedures below.
1. Return Eligibility
We offer returns for products that meet the following criteria:
- The product is unused, in its original condition, and in the original packaging.
- The return request is made within 14 days from the date of delivery.
- The product is not damaged, worn, or altered in any way.
- The product was purchased directly from Bridget Expeditions and not from a third-party seller.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team within 14 days of receiving your order at [[email protected]] or [insert phone number if applicable]. Please include your order number and the reason for the return.
- Our team will provide you with instructions on how to return the product to us.
3. Return Shipping Costs
The customer is responsible for the shipping cost of returning the product, unless the product is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive the returned item.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be issued to your bank account or the cash-on-delivery payment method. Please note that refunds may take several business days to reflect in your account, depending on your bank or payment provider.
5. Non-Refundable Items
The following items are non-refundable:
- Products that have been used or damaged by the customer.
- Products purchased with a special discount or promotion.
- Perishable goods or products with a limited shelf life.
6. Exchanges
Currently, we do not offer exchanges. If you would like to exchange an item, you must return the original item for a refund and place a new order.
7. Defective or Damaged Products
If your product is defective, damaged, or incorrect, please contact us immediately at [[email protected]]. We will arrange for the return of the product at no extra cost and will issue a full refund or send a replacement product based on your preference.
8. Cash on Delivery (COD) Orders
For COD orders, refunds will be issued via cash.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
10. Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please contact us [email protected].